baja's Privacy Policy

1

Purpose of This Policy

This Privacy Policy ("Policy") applies to every member who uses the services of the baja platform ("baja", "we", "our"). When you register on baja, use our services, or contact us, you are considered to have accepted the terms of this Policy.

The aim of this Policy is to clearly inform you about what types of information we collect, for what purposes we use it, and what steps we take to protect your privacy. To learn about the general terms of our services, please read the Terms and Conditions page, which contains detailed rules on membership, bonuses, and use of services.

2

Scope of Application

This Policy applies to all services provided through the baja website (baja-vip.cam) and associated mobile applications. baja is not responsible for the privacy practices of third-party websites or services.

3

Information You Provide Directly

When you register on baja or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address and nationality details
• Copy of national ID card or passport (when identity verification is required)
• Financial transaction details (related to bKash, Nagad, Rocket, or bank transfers)

4

Automatically Collected Information

When you use baja, we may collect the following information through technical means:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Service usage time, page view history, and click data
• Cookies and session data (discussed in detail below)
• Geographic location (approximate only, not direct GPS)

5

Information from Third Parties

In some cases, baja may receive additional information through third-party verification services or payment processors, particularly for identity verification and fraud prevention. This information is used only for its stated purpose.

6

Service Operation and Improvement

Collected information is primarily used for the following:

• Creating and managing accounts and ensuring secure login
• Processing deposits and withdrawals
• Managing bonuses, promotions, and VIP benefits
• Providing customer support — via live chat and email in Bengali and English
• Identifying and resolving technical issues
• Improving service quality and planning new features

7

Security and Compliance

baja operates as a safe and responsible platform. To this end, we use your information for the following:

• Monitoring account security and preventing unauthorised access
• Detecting and stopping fraudulent activity
• Age verification to prevent account creation by those under 21
• Ensuring compliance with responsible gaming policies

To learn about the responsible gaming tools and guidelines available on baja, read our Responsible Gaming Guidelines, which cover everything from setting deposit limits to self-exclusion options.

8

Communication and Marketing

Using the contact details you have provided, baja may send you important account notifications, transaction confirmations, and relevant promotional information. You can stop receiving marketing messages at any time. However, important notifications related to your account cannot be stopped, as these are part of the service.

9

When Information is Shared with Third Parties

baja does not sell your personal information. However, certain information may be shared with third parties in the following circumstances:

• Payment Processors: Information necessary for processing transactions with bKash, Nagad, Rocket, and banking partners.
• Identity Verification Services: To authorised third parties for KYC and age verification purposes.
• Technology Service Providers: Trusted technology partners engaged to operate the platform.
• Legal Obligations: In accordance with lawful instructions from relevant authorities or court orders.

In all these cases, only the minimum necessary information is shared, and third parties are required to comply with our privacy standards.

10

Information with Game Providers

Minimum required session data may be transmitted to the servers of various game studios, including Evolution, Pragmatic Play Live, JILI, and PG Soft, to operate their games. This information is used to ensure the gaming experience and is subject to the game providers' own privacy policies.

11

Use of Cookies

Cookies and similar technologies are used on the baja website. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand usage patterns and improve the service.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

12

Data Retention Period

How long your personal information is retained depends on the status of your account and applicable legal obligations. Generally:

• Data for active accounts is retained for as long as the account remains active.
• After an account is closed, certain data may be retained for a defined period for legal and security purposes.
• Transaction data may be retained for an extended period for financial auditing purposes.

13

Security Measures

baja uses industry-standard technology to keep your information secure. This includes:

• SSL/TLS encryption — all data transmission is through encrypted connections.
• Password hashing — no password is stored in plain readable form.
• Two-factor authentication (OTP) for sensitive operations.
• Access controls on servers and databases, and regular security reviews.

While baja is committed to ensuring the highest level of security, it is not possible to guarantee complete freedom from risk when transmitting data over the internet. You also have a responsibility — for example, using a strong password and not sharing your account details with anyone.

14

Right to Access and Correct Information

As a member of baja, you have the following rights:

• Access: The right to know what information about you is stored.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Restriction: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to request your data in a structured format.

To exercise these rights, contact the baja support team 24/7 via live chat or email.

15

Opting Out of Marketing Communications

If you do not wish to receive marketing messages from baja, let our support team know at any time and the appropriate action will be taken. However, it is not possible to stop notifications related to your account, transactions, and security.

16

Regarding Persons Under 21

All services on baja are for persons aged 21 or older only. We do not knowingly collect personal information from anyone under 21. An age verification process is followed at the time of registration. If it comes to our attention that information from a minor has been collected by mistake, that account will be immediately closed and the information deleted.

To learn more about responsible gaming practices and the protection of minors on baja, visit our About baja page.

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Right to Change This Policy

baja reserves the right to change or update this Privacy Policy at any time. For significant changes, registered members will be notified by email or via a platform notification. Continuing to use the service after a revised policy is published will be considered as your acceptance of the new policy.

The date of the latest update is noted at the top of this page. We recommend that members review this page regularly.

18

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the baja support team:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English.
• Email: [email protected]

For general queries, you can find answers to common topics on our FAQ page.

19

Applicable Law

This Privacy Policy has been prepared in accordance with the data protection regulations in effect in the relevant legal jurisdiction. In the event of any dispute or inconsistency, the provisions of the applicable law will be followed.